Data deletion

When you remove Marketives from your social account, or request deletion, we delete:

• the access tokens that let us publish on your behalf
• the record linking your Facebook Page or Instagram Business account to a Marketives business

The effect is immediate: we can no longer publish to, or read from, those accounts.

Posts already published. Content we published to your Page lives on that platform and belongs to you. Delete it from the platform if you want it gone — we no longer have access to do it for you.

Your business's own content in Marketives. Menus, images, customer records and reports belong to the business account, not to the individual who linked the social account. Removing an app from a personal Facebook profile shouldn't wipe a company's marketing history. To delete the business account itself, see below.

Social account data — either:

• disconnect the channel from the Channels page inside Marketives, or
• on Facebook go to Settings & Privacy → Settings → Apps and Websites, find Marketives, and choose Remove

Either route revokes our access and deletes the stored token straight away. No email needed.

Your whole Marketives account — email hello@marketives.net from the address on the account. We delete or anonymise its data within 90 days, keeping only what law requires.

Full detail on what we collect and why is in the Privacy Policy. If anything here is unclear, or a deletion has not taken effect, email hello@marketives.net and we will respond within 30 days.